Better Living Store Reviews

I made a purchase on December 22, 2021, from their website for some Legrand items. I picked Betterlivingstore over Lowe's and Home Depot since they were the only ones with the product available...

Sadly, a month later, I got two different shipments (one in week 2, the other in week 3), and I'm still waiting on the rest of my order.

It looks like they send the orders to the manufacturer, leaving customers hanging.

Their claim of having items in stock and quick delivery is pretty misleading. Other stores provide an estimated delivery time; honestly, if I had gone with Home Depot's online shop, I would have received my items in just two weeks!

Heads up, fellow shoppers.

We recently got a central vacuum system put in, and Clint was fantastic. They wrapped up a system that was only partially installed and did an awesome job. They also discovered some faulty wiring from previous work done by another crew and took care of it. They were quick and super professional, and we couldn't be happier.

I got the G9 LED bulbs I was looking for, and the ordering process was a breeze. They arrived just a few days later, just like they said they would.

I've had a fantastic time dealing with their online team. They had just what I was looking for and got it sent out fast. Really appreciate all the assistance!

I had a really great experience with Betterlivingstore.com. Any questions I had were addressed quickly and with kindness. The products I purchased were priced well and showed up right on schedule. Overall, I was super happy.

I placed my order since everything was marked as "in Stock" and even showed how many of each item were available. But, a day later, I got the news that I’d have to wait because one of the two items wasn’t actually in stock. Now, I’m just sitting here waiting for them to let me know when that item will be ready to ship.
The prices were decent, but honestly, it doesn’t really make up for the delay caused by their misleading stock info. If their inventory had been shown as out of stock, I would’ve just gone with another seller. Oh well.

I placed an order for 10 sets of hangers on August 24th. The website said they’d ship within 3 to 5 days. After waiting over a week, I reached out via email to check on my order's status. I got a call back saying the hangers were out of stock and asked if I had a second choice. Nope. So, I emailed last Thursday morning to ask for a cancellation and a refund. Now it’s Tuesday morning, and still no response or refund. Plus, the item is still listed for sale on the site.

I ordered two lights for my bathroom vanity. After placing the order, I got a confirmation email. However, it took quite a while to get my items, so I decided to call in. I talked to Beth, who told me they were on back order. It would’ve been nice to get a heads-up instead of having to reach out myself. She promised to send the lights overnight, but they didn’t arrive as she said. When my order finally came, one of the glass fixtures was damaged. I called again and spoke with Beth, who assured me she would send the broken piece overnight. Once more, it didn’t show up as promised. Eventually, I did receive my replacement, but honestly, I’m not sure I’d want to shop with this company again.

I've bought from the Betterlivingstore website twice now, and I gotta say, it's super user-friendly. The prices are quite fair. Customer service was top-notch. I usually don’t write reviews, but the way I was treated made me take a moment to share my thoughts.

Thanks for the great service!

The item showed up in solid condition. The shipping cost was a bit steep. There ought to be a cheaper option for delivery. The product matched the description perfectly.

I had to reach out after 11 days to find out the status of my order. They don’t have any access to your details, your order, or your invoice... they have to contact the 'business office' -- they couldn’t provide an answer -- now I’m stuck waiting to hear back from them, which could take 'a business day or two'.

Tracking your order 'isn’t something customer support handles'. I’ve never come across an online customer service team that doesn’t know what happens to orders after they’re placed.

Once I finally get a callback and confirm that my order has shipped, I’ll be ending my relationship with this company for good.

Melanie was our contact person. She got what we needed and shared her thoughts and details about the product, making it a breeze for us to choose and come to a final decision.

My husband and I tackled a big home renovation project. It took several weeks and a bunch of professionals. I found myself at the Better Living Store in Joplin MO quite a few times. I was surprised to see the wide range of quality items they had in stock. I collaborated a lot with their rep, Melanie. She's just awesome! She guided me in selecting and special-ordering some pretty large and complex light fixtures. Everything showed up in perfect shape, just like she promised, and right on schedule. (She even lent a sympathetic ear during my stressful times!)

The team was super helpful with our buys and took the time to ensure we had all we required.

Honestly, this review feels like it takes way too much work for just one decent special order.